Guidelines Applying History Publications Related Issues
Behavior Methods
Behavior Methods
- Related Issues
Simplified conceptual summary - [Innovative Uses of Behavior Science in Affecting the Dynamics of Relationships in Long-Term Care]
Behavioral Management Processes in a nutshellMove from a passive custodial model to an activist model developed on strategic and planned observation.
Observation -- is the centerpiece of the entire long-term elder care business model.
Observation is an active behavior
Strategic observation is a skill that can be trained
Information is a consequence of strategic observation
Information is the first step to action
Collecting information is a skill that can be trained
Communication is the consequence of information (data) collection.
Communication helps develop keys for a plan to action
Communication connects the entire staff to resident needs and options
Knowledge is the power to understand communication
Knowledge is an integral part of a plan for action
Knowledge is a skill that can be trained
Skill is a set of behaviors derived from knowledge and that can be trained
Skill empowers action
Skill is the ability to put options into action
Action is the process empowered by: Observation + Information + Communication + Knowledge + Skill Staff Action is key to success Success is measured by the consumer |
What makes the observations system work?
Observation is behavior = the engine that facilitates the process of action
Behavior defines the staff
Behavior can be planned, trained, observed and measured
Behavior management defines behavior expectations
Behavior management results in predictable behavior
Behavior management empowers positive action
Attitude is a function of behavior management
Attitude is the emotional component of behavior
Attitude operates on behavior to produce emotional results
Culture is the result of attitude
Culture defines the quality of behaviors servicing the client
Positive Culture can be trained and enables rewarding results.
Behavior CapitalTM is the staff's value to meet the need for quality services
is measured by: Behavior + Behavior Management + Attitude + Culture High behavior capitalTM value affects the outcome of action |
